1. Introduction
StoryReels ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video generation service.
2. Information We Collect
2.1 Information You Provide
- Account information (email address, password)
- Profile information (name, preferences)
- Payment information (processed securely via Stripe)
- Content you create (video topics, scripts, prompts)
- Communications with us (support requests, feedback)
2.2 Information from Third-Party Platforms
When you connect social media accounts, we collect:
- OAuth access tokens (to post content on your behalf)
- Basic profile information (username, profile ID)
- We do NOT access your private messages, followers lists, or personal content
2.3 Automatically Collected Information
- Device information (browser type, operating system)
- Usage data (features used, time spent)
- Log data (IP address, access times)
- Cookies and similar technologies
3. How We Use Your Information
We use your information to:
- Provide and maintain our Service
- Generate AI-powered video content based on your inputs
- Post content to connected social media platforms
- Process payments and manage subscriptions
- Send notifications about your videos and account
- Improve and personalize the Service
- Respond to your inquiries and support requests
- Detect and prevent fraud or abuse
4. Information Sharing
We may share your information with:
- Service Providers: Third parties that help us operate (cloud hosting, payment processing, AI services)
- Social Media Platforms: When you authorize us to post content (TikTok, YouTube, Instagram)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do NOT sell your personal information to third parties.
5. Third-Party Services
Our Service integrates with the following third-party services:
- Supabase: Authentication and database
- Stripe: Payment processing
- ElevenLabs: AI voice generation
- fal.ai: AI image generation
- OpenRouter: AI text generation
- Cloudflare R2: File storage
- TikTok, YouTube, Instagram: Social media posting
Each service has its own privacy policy. We encourage you to review them.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Generated videos and associated data are stored for 90 days after creation, unless you delete them earlier. After account deletion, we may retain certain information as required by law or for legitimate business purposes.
7. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (HTTPS) and at rest
- Secure authentication mechanisms
- Regular security assessments
- Access controls and audit logging
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your account and associated data
- Export your data in a portable format
- Opt out of marketing communications
- Withdraw consent for data processing
To exercise these rights, contact us at privacy@storyreelsai.com
9. Cookies
We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies through your browser settings. Disabling cookies may affect Service functionality.
10. Children's Privacy
Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service. The "Last updated" date at the top indicates when changes were made.
13. Contact Us
If you have questions about this Privacy Policy, please contact us at: